Telephonists
What they do most days?
Alerts emergency services in cases of fire, crime or accident.
Provides directory information, dialling codes and details of charges.
Gives advice on dialling and other special features available.
Reports any faults on telephone operating system.
Operates switchboard to connect outgoing calls or to relay incoming or internal calls.
Receives callers and directs them to appropriate person or department.
Hard Skills
Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.
Skills are ranked based on the number of job adverts that list them as required skills.
Soft Skills
Soft skills can be self-taught and usually do not necessitate a certain completed level of education.
Skills are ranked based on the number of job adverts that list them as required skills.