Customer Service Managers
What they do most days?
Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Discusses customer responses with other managers with a view to improving the product or service provided.
Co-ordinates and controls the work of those within customer services departments.
Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
Hard Skills
Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.
Skills are ranked based on the number of job adverts that list them as required skills.
Soft Skills
Soft skills can be self-taught and usually do not necessitate a certain completed level of education.
Skills are ranked based on the number of job adverts that list them as required skills.